Services

 

Technology Management provides the following services:

  • Provides System & Network Design, Implementation, Testing, Management and Training
  • Provides Offsite testing at Technology Management
  • Recommends Server Hardware, Firewalls, Routing, Switching and Software (State of Wisconsin Volume pricing agreement vendor)
  • Design Server Consolidation utilizing Microsoft Hyper-V Technology
  • Supports System Integration and Collaboration of County and State applications
  • Provides security for servers, AS400, switches, firewalls, routers, mobile access, wireless, and remote sites
  • Provides 24x7x365 remote support, remote monitoring and Help Desk (no additional rate increase for after hour support)
  • Offers specialized training, customized to customer systems and applications
  • Provides spare equipment at no charge to customer, to include firewalls, routers, switches, backup servers
  • Provides State to County Communications and Security
  • Provides system logging and monitoring
  • Provides remote site connectivity which includes Fiber, Site to Site VPN
  • Maintains Criminal Justice Information Services (CJIS) compliance requirements – Certified Background Check
  • Provides support for Mobile Data Computer (MDC) Connectivity
  • Maintains Pictorial Diagram of all Networking Components
  • Provides operating system and firmware updates to all firewalls, switches, routers and AS/400
  • Provides Video Conferencing Server Security and Support
  • Provides hardware replacement recommendations and costs
  • Maintains Group Policy as needed.
  • Database Design
  • Site Surveys
  • Auditing of Firewalls, Servers, Wireless Networks and Routers
  • System Migrations including Migrating from Linux Mail to Microsoft Exchange, Migrating from Groupwise to Microsoft Exchange, Migrating from Netware to Windows Active Directory, Migrating from Small Business Server 2003 to Small Business Server 2010, and Migrating from Small Business Server 2003 to Windows Server 2012 R2
  • System Integration including AS/400 to Web Server, AS/400 to Tax Server, Linux Mail Server to Mapping Server, and Linux Mail Server to Windows Server
  • Project Management Services
  • Remote Desktop Services
  • Wide Area Network Design and Layout
  • Strategic Planning
  • Provides end-user training
  • Microsoft Exchange Design, Installation, Migration and Training
  • Basic PC builds for Windows XP, Windows 7, Windows 8. and Windows 10
  • Ghost Imaging
  • Web services